First let’s start off by saying that the many different window companies may have their own dedicated installers. Also, there are many specialized products or niches within the replacement window market.  Some companies focus on energy efficient windows and some consumers have a demand for this pricey product as it saves them money and provides a tax credit.  For hurricane impact windows this is tricky issue since a vinyl window will provide better energy efficiency but also much lower design pressures. And the list of different products continues with high design pressures for impact windows on beach front properties (those also often need “turtle glass”), hurricane windows with lower design pressures (& therefore lower cost) for inland properties, Miami-Dade approved hurricane windows for store front operations, etc. 

Benefits and features offered between the different companies will also somewhat overlap and also differ in some areas. Companies try to offer exclusive and different styles, grid options and colors to differentiate themselves from other competitors. Other companies will simply sell you just the window units and you’ll have to find your own installer or install them yourself.

Ask each contractor which you are considering if they will furnish you with a Certificate of Insurance. This will cost them nothing but will greatly add to your peace of mind. A company that won’t do this must be immediately crossed off your list for consideration.  Get this before work begins. When a home owner asks for a Certificate of Insurance, it also sends a subliminal message to the company that you expect a high quality and professional job.

Check each company’s record with the Better Business Bureau online. If a company is very large and has been in business for a very long time, don’t be too scared by a complaint or two; some people will complain as a way of negotiating the final price down and other particular people are just unreasonable and can’t be satisfied. Usually a complaint listed will detail the nature of the consumer problem.

Check with the local Bureau of Consumer Protection or Attorney General’s office for any complaints about contractors you are considering. This is free and will give you a good background history of any legal or informal complaints against a company.

The very most important tip is to ask for at least 10 references of customers who had the same product you are considering installed. Because any company can manage to have a few good references, it is best to call all 10 to get an accurate view of each company’s product and service quality. People who have already invested money with a particular company will usually give you very heartfelt and accurate advice. Consumers are just aching to brag about a good contractor they have found and equally energized to make other homeowners aware of problems they may have had. Consumers are anxious to reward good professionals for a job well done and also, exact some pay back for contractors who don’t live up to their promises.

This time spent in advance of purchasing, will assure you a professional window replacement job.

INSTALLATION
For the window to withstand hurricane conditions, something similar to the 9,000 cycles of positive and negative air pressure they undergo in impact testing, the installation is every bit as important as the quality of the window.  Dave Olmstead, spokesman for PGT Industries in Venice, Florida, agrees that no matter how strong a window is the attachment to the building structure is critical. Olmstead says a window that is 53-inches by 76-inches would have 28 square feet of exposure, and with a wind speed of 146 mph from a category 4 hurricane would result in a load on the window equivalent to 1,958 pounds of pressure. For the window to perform correctly, the load has to be transferred to the building itself, which is done by using suitable anchors to transfer the load from the window or door frame to the rough opening without causing failure. Therefore, the installer needs to be knowledgeable in how to use this system and its different anchoring mechanisms.

Through the construction side of our business, we have had to make major repairs to structures as a result of poor window installations by other contractors – everything from using the wrong sealant to the extreme of installing regular windows instead of the hurricane impact windows the customer paid for. Something as small as the using the wrong sealant can cause significant damage to a home – rotting framing members, structural damage, mold, etc. Since leaks are often inside the walls long before a homeowner notices them inside the house, they are often not detected until there is major damage and then expensive repairs have to be made. This experience is invaluable for our installers. In addition to the installation training we give them, they get to experience firsthand the things that can go wrong with window and door installations and how to prevent them in the work that they do.

SECURITY, HEALTH & FINANCIAL BENEFITS
Benefits from impact-resistant windows extend beyond the storm belt to broader security and environmental concerns. Impact-resistant windows are considered to be security features because they are so difficult to penetrate or separate from their frames that they reduce break-ins, theft, and property damage. On top of physical and financial protection, impact-resistant windows also can preserve mental health. Who hasn’t been disturbed by car alarms, barking dogs or noisy neighbors?

“They do a good job of keeping outside noise outside,” Olmstead says. “With almost every homeowner, that’s the first thing they notice: How quiet the home [became]. Noise abatement is far more important than people realize.”

There are insurance breaks for new homes built with impact resistant windows, and for existing homes remodeled to include the tougher windows and frames. This discount can be as much as 50%. Check with your homeowner’s insurance carrier to see what kind of a discount is available.